Guests report weak signal in certain rooms
TECHNOLOGY SOLUTIONS / GUEST CONNECTIVITY
When Guest Wi-Fi Fails, You Need Someone Onsite.
Your network provider can see the dashboard. IRYS can walk the floor, verify the equipment, test the signal, and help close the ticket.
THE HOTEL CHALLENGE
Remote visibility is only half the solution.
When a problem affects the guest experience, the hotel needs someone who can get to the room or equipment—not just open another ticket.
IRYS works alongside the existing remote support team. We perform the approved onsite checks and report the results so the platform owner can make informed decisions.
WHEN HOTELS CALL
Common issues we help resolve
Access points show offline or intermittent
A floor or wing loses connectivity
The vendor needs physical testing or a hardware swap
OUR ONSITE ROLE
What IRYS can do at the property
✓
Test coverage and connectivity in affected rooms
✓
Check AP power, PoE, ports, and cabling
✓
Replace or reposition approved equipment
✓
Work with the managed Wi-Fi provider to verify restoration
HOW WE WORK
Remote team + onsite hands
01
Share the issue
Tell us the room, system or device and your support ticket information.
02
Get onsite
We inspect physical devices, cabling, power and connections.
03
Coordinate
We communicate findings and work with the authorized remote team.
04
Verify
We check the onsite result and document what was done.
IRYS INFRASTRUCTURE
Need wi-fi help onsite?
Your existing technology provider can keep managing the system. We can provide the local hands and eyes.